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Frequently Asked Questions

Frequently Asked Questions

What is the cost to register for the conference?
There is no registration fee; however attendees are responsible for their lodging, meals, and travel expenses.

I need to cancel my registration. What should I do?
Click on the cancellation link in your confirmation email. If you are unable to locate your confirmation email, please contact us at fsaconferences@ed.gov or 202-377-3633.

I need to modify or cancel my room reservation. What should I do?
Please refer to the Lodging section for detailed cancellation/modification procedures.

Are there any meals provided?
Pastries, tea, coffee, and juice are provided before each General Session; assorted snacks with coffee and tea are provided in the afternoons; and a cash lunch will also be available. There are no other meals provided.

What should I wear to the conference?
Attire for the conference is business casual. Be sure to bring a sweater or light jacket as temperatures in meeting rooms may vary.

Will there be an opportunity for me to check my email?
Yes, the Cyber Café is available for attendees to check their email. Additionally, Guest Room Wireless is available for $ 13.95 Standard, $18.95 High Speed, per 24 hours. For attendees both staying at the hotel and visitors, Wireless Hot Spots are available in Lobbies and Pool Areas for $4.95 for 2 hours, $13.95 for 24 hours.

Will I have an opportunity to print my boarding pass before leaving the conference?
Yes, On-Site Registration kiosks will provide the capability for attendees to print boarding passes during the last two days of the conference.

Why is the conference scheduled around the holidays?
Due to budget constraints, Federal Student Aid books conferences during a time when it can get the most for the amount of money available. Typically, fewer conferences are booked during this time and hotels are willing to provide us discounts. This allows us to provide more services for you for the least amount of money.

Why is there only one conference this year?
Due to budget constraints, Federal Student Aid will hold a single annual fall conference instead of the two fall conferences offered in past years. The sessions will continue to provide financial aid industry participants with critical program and policy information necessary to participate in the student financial assistance programs.

My question is still not answered.
Please contact us at fsaconferences@ed.gov or 202-377-3633 to speak with a conference staff member.

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