What is the cost to register for the conference?
There is no registration fee. Attendees are responsible for their lodging, meals, and travel expenses.

I need to cancel my registration, what should I do?
There is a link in your registration confirmation email to cancel your registration. If you are unable to locate this email, please contact us at fsaconferences@ed.gov or 202-377-3633.

I need to modify/cancel my room reservation, what should I do?
Please refer to the conference-specific Lodging and Travel section for detailed cancellation procedures.

Are there any meals provided during the conference?
There is a continental breakfast each morning of the conference before the General Session which includes coffee, tea, juice, and assorted pastries. Also, in the late afternoon, snacks and refreshments are provided. There are no other meals provided.

What should I wear to the conference?
Attire for the conference is business casual. Be sure to bring a light sweater or jacket because the temperatures in the meeting rooms vary.

Will there be an opportunity for me to check my email?
Yes, the Cyber Café is the place for attendees to check their email. For more information visit our Special Features section under each Conference listing.

Will I have an opportunity to print my boarding pass before leaving the conference?
Yes, during the last two days of the conference, On-site Registration kiosks will provide the capability to print boarding passes for attendees.

Why are conferences scheduled around Thanksgiving and Christmas?
Due to budget constraints, Federal Student Aid books conferences during a time when it can get the most for the amount of money available. Because fewer conferences are booked during this time and travel volumes are down, hotels are often more willing to give us a discount during these times. This allows us to provide more services for you for the least amount of money.

Why do the hotel staff put out food and beverages for the break and not allow us to get coffee, etc. until a specific time?
Due to the large number of people at the conference, Federal Student Aid is making every effort to be fair to all of its participants. We understand that some sessions get out earlier and some later. By waiting until the said time, we are trying to ensure that all participants have an equal opportunity to participate in the free food and beverages that we are offering.

Why are there products containing nuts on the food carts? There are people who are allergic to nuts and this could make them sick.
Federal Student Aid has instructed the hotels to provide snacks that do not contain nuts. Should a snack be provided that contains nuts, the hotel has been instructed to provide signage so that participants do not accidently choose an item containing nuts. Because we do not have control over the preparation of these items, however, we cannot guarantee that all items are nut free.

My question is still not answered, and I really need to talk to someone. Who can I contact?

Feel free to contact us anytime at fsaconferences@ed.gov or 202-377-3633.

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Last updated/reviewed February 05, 2008